Skip to main content

Tip 10: How do I know if I am sending the right files?

On a regular basis we receive bad disks, empty CDs, or unusable files. While this increases the load on our admin staff who have to contact the customer and tell them that the files are unusable, it also obviously frustrates the customer, especially if they have taken a special trip to drop the disk off or gone to the expense of couriering or posting the disk. Below is all the information you need to ensure you're sending the right files and there will be as little chance of something going wrong as possible.

How do I know if I am sending the right files?

1. Did you “order” the album?

You need to click the order button and follow the prompts in order to make a file to submit.

2. Where did you find the file?

The file MUST be from the “RapidStudio_Submitted_Orders” folder on your C drive.

3. What does your file look like?

If you chose to send your file on CD you should have a zip file.
  • The file name should have 17 or 18 characters in the name, the first 8 characters are your order number then there is a hash and then a unique 8 or 9 digit code that represents the size of the file in bytes. example: or the file is password protected - please do not try to change it. (the # is sometimes replaced by an underscore while uploading on the web to be

If you chose to send your files over the internet using the built in FTP uploader, the files should upload automatically, however, if you have to submit them yourself, manually, you will have a folder.

  • The folder name is your 8 character order number, and it contains the following: a folder of jog files called “PreviewPictures” and a folder with your photos called “Pictures” and a password protected zip file called “” There could be other text files in this folder too. Please submit the ENTIRE folder.
  • In order to upload the folder on our webpage you need to right-click on the folder and choose the option send to > compressed zip. This will create a single zip file which you can upload.

If the above 3 are not true – you’ve probably given us a bad file and you will need to supply another.

  • Please test your disk before dropping it off or posting it.
  • Please ensure the files on the disk correspond with the order number of the book you are ordering.
  • If you are unsure please contact support before sending your files.
  • It’s always best to use the automated uploader built into the ordering mechanism of the software in order to avoid confusing or the re-sending of disks that will delay your order.

  • The exception to the rule: If you are submitting an i-photo book we require the PDF exported from i-photo. There are instructions on the website on how to export the PDF correctly.


Popular posts from this blog

10 Unique Photobook Ideas

Stuck for photobook inspiration? Try one of these creative, themed books.

A photobook is the perfect way to print and display your memories, so you and your family can look back on them (without having to huddle around a computer). They also make for special gifts! But, you don’t just want to slap all your pics together in one book. Instead, make themed photobooks you can collect over time.

We’ve compiled a list of unique photobook ideas that will inspire your next photobook project – whether you’re creating a wedding album, holiday album, or summer album!

Seasonal Books Create a photobook after each season with all the pics from the last three months. Summer, autumn, winter and spring books will give them a clear theme – and help ensure a colour pallet throughout the pics.

The Fur Family Photobooks aren’t just for people! Create a book that’s all about your pets, or make a book for a friend that features their furry buddy.

Romance Books A great Valentine's or anniversary gift wou…

Creative Ideas for a Post-Holiday Photobook

Here’s how to turn your holiday photos into a creative, must-keep photobook.

Returning home after a holiday can leave you with the post-travel blues. As you wash your bikini, shake the sand out of your sneakers, and try to revive the house plants you haven’t watered for two weeks, you begin to long for the lazy days of a vacation.

But, just because you’re home, doesn’t mean the holiday fun is over. Gather your memories up and create a photobook of your trip. Putting it together is a fun way to keep the holiday feeling alive, plus you can look back on it, to get yourself ready for next December (or April. We’re coming for you, public holidays).

Create a #Hashtag If you went on holiday with a few friends or family members, make sure that everyone uploads their pics to Instagram using a unique hashtag you create, like #SmithFamilyHoliday2017. Check it doesn’t exist already! That way, when you create the photobook, you can search for the hashtag, and find every photo that was taken. An ea…

Mobile Photography Tips From the Pros - Part 1

Love The One You're With
This two part series is packed with pro tips from South Africa’s talented professionals and outstanding instagrammers who use mobile cameras in a pinch with outstanding results.

A famous saying among photographers is that the best camera is the one you have with you. That mobile phone you have in your hand is a powerful tool for capturing and sharing magic moments. You don’t need a pro camera to capture brilliant shots. A mobile may land you those quick creative shots you’d miss if you went running for another camera.  We’ve got proof!

Alexander Smith GRACE & PEACE
Instagram: Alexandersmithphoto

Hidden Light Revealed

I noticed the steam from my shower revealing the morning shafts of light through the blinds. A fleeting moment captured with the camera closest to me... my iPhone.

Pro Tip: I used Instagram to add a filter and share it. Tools: iPhone and Instagram

Deen SchroederInstagram: deenschroeder Twitter: deenschroeder Websi…